For our US team, we are looking for a Customer Account Specialists to join our Fruit & Vegetable Team!
This is a remote position.
Customer Account Specialists
The Customer Account Specialist is responsible for customer relationship management with a focus on growing our portfolio of business with existing customers. Secondary focus on building own customer bank and sales. They also provide input and assistance to other internal functional areas including Quality, Customer Service, Demand Planning, Costing, and overall Supply Chain in order to improve processes and customer satisfaction levels. The Customer account Specialists will work at our “Fruit & Vegetable desk”. You will report to the Senior VP.
Your responsibilities and objectives:
* Responsible for understanding customer specification requirements and that it is clearly communicated with the Trade team as well as the Quality Assurance team.
* Responsible for achieving commercial targets with the designated customer base.
* Selling through a full portfolio of ingredients to the existing customer base through relationship building, ingredient and market knowledge, and effective contract negotiations.
* Responsible for accuracy and timeliness of contract book execution (customer pulls against contracts)
* Determine customer-specific pricing strategy where appropriate.
* Managing accurate CRM system data in the ERP systems and offline databases
* Setting up customers and vendors in the ERP system
* Entry of sales contracts in the ERP system
* Using ERP system to manage customer contract balances and review inventory positions.
* Assuring optimal customer satisfaction
* Help oversee customers receive required shipments and paperwork in a timely manner.
* Assure proactive follow-up on any complaints/claims received, and oversee timely response and resolution with customers. (incl. credit/debit/payment holds)
* Overseeing credit limits of customers and assuring that released orders are sufficiently covered and assisting AR in collections when needed.
* Other duties as assigned.
* BS in Business Management, Marketing, International Trade, or Agriculture.
*
3-5 years in commercial environment is preferred
* Responsible for a portfolio of customers, working independently, interaction with customers has a direct impact on customer relationships.
* Good knowledge of business processes related to own, discipline proactively anticipates developments
* Tactical
* Works under general supervision are able to work without supervision for periods of time.
* Notices bottlenecks, suggests solutions, and attunes with senior colleagues when needed.
* Focus on supporting more than one commercial/production business processes
Benefits of working at Tradin Organic:
* 11 paid holidays
* 401(K) matching
* Comprehensive health insurance
* Employee Assistance Program
* Life Insurance
* Educational Assistance
* Paid Maternity Leave
* Volunteering Paid Time Off
Interested?
Apply via the apply button below!
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
An Equal Opportunity Employer
EOE M/W/VET/DISABLED
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