Job responsibilities:
* Communicate with our customers via e-mail and live chat
* Provide customer support on gaming, financial, technical, or any applicable issues related to the Customer Support Services
* Guide customers through the site and/or mobile phone assisting them in using the various services and products offered
* Work collaboratively with other team members, contribute to our high performance & quality work culture and good working atmosphere
* Actively report internally to team leads and various business partners with information about the status of the various markets and customers cases
Required qualifications:
* Previous experience in the Customer Support industry is an advantage
* IGaming knowledge is not mandatory - our in-house learning program is the best entry point into the industry
* Native in French and Italian – both verbal and written, is mandatory
* Excellent written and verbal communication skills
* Great team player an ability to work with autonomy and good initiative
* Can work well under pressure and navigate online in multiple platforms
* Eager to learn and keep up with new updates information in a fast paced industry
* Adaptability to work rotation shifts and some weekends.
Job Benefits
* Remote work and allowance
* E-Learning professional development program
* Sports Memberships
* Competitive fixed salary + commissions + bonuses
* Assistance to obtain NIE and SS number for relocating to Spain
Industry
Gambling & Casinos
Employment Type
Full-time/Permanent Contract
Job Functions
Customer Service
Rubiko Jobs
https://careers.rubiko.tech/
http://dlvr.it/SyMkTt
