We have onsite locations in: Sioux Falls, SD, Scottsdale, AZ, Troy, MI, Franklin, TN, Dallas, TX
At Pathward, we take tremendous pride in our purpose to create financial inclusion for all™. We are a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products.
We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success. We celebrate, and embrace, our team members through our *HUMBLE*HUNGRY*SMART approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.
About the Role:
Responsible for advanced problem resolution of LAN, WAN, Security, network and availability redundancy. Provide maintenance and repair of equipment and products, new hire training/mentoring by providing expert technical recommendations based on business needs. Prepare technical reports concerning status of activities, new technology testing and create thorough documentation.
What You Will Do:
* Configure and maintain the corporate enterprise network environment, including configuration, coordination, control, troubleshooting, security, usage monitoring, and the development of specialized procedures relating to the configuration and use of network equipment.
* Perform analysis, diagnostics, and resolution of complex network and voice problems, which may include coordination, installation, configuration, testing, maintenance, monitoring, and troubleshooting.
* Monitor the reliability of the network across multiple platforms.
* Participate in the rotating "on call" schedule with other members of the team in order to provide support to the business and partners.
* Perform root cause analysis for network outages or other business impacting issues.
* Provide primary and secondary support for key network and infrastructure applications, ensuring objectives are met while maintaining defined security standards.
* Assist in designing, configuring and the implementation of major network systems.
* Conduct research and evaluate new industry hardware and software to stay current on emerging technologies, market trends, and future expectations in order to make hardware and software product recommendations. Assist in the configuration and implementation as directed.
* Maintain system documentation and departmental procedures.
* Perform user ID creation, ID removal and ID maintenance for employee access changes; perform user ID access reviews and account cleanup processes.
* Manage the day-to-day operation and troubleshooting of the enterprise data communications networks, including the repair of all network-based equipment; may also include application, desktop and server support.
* Complete trouble tickets and provide customer feedback.
* Other duties as assigned.
What You Will Need:
* Bachelor's degree or equivalent education and work experience.
* Typically 5+ years with bachelor's or equivalent.
* Functional/Technical Skills
* Action Oriented
* Customer Focus
The responsibilities listed above are not all inclusive and may be changed at any time.
Salary range: $69,098.54 – $127,614.10
The salary range reflects the minimum and maximum target for a new hire in this role. Individual pay within the range will be determined by multiple factors which can include but are not limited to a candidate’s experience, qualifications, skills, and location. Your recruiter can share more about the specific salary for your location during the hiring process. Ranges may be modified in the future.
This role is also eligible for an annual performance-based incentive opportunity. Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more.
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