Headquartered in New York City, our culture has been recognized by Inc Magazine as a "Best Workplace,” by Crain’s NY as a "Best Places to Work in NYC," and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company’s annual list of theWorld’s Most Innovative Companies for 2023Job Overview:
We are seeking a dynamic and experienced Program Manager, Services Delivery to join our Product organization working directly with our service delivery team. This role is responsible for understanding, documenting, and articulating all aspects of SecurityScorecard MAX service delivery either directly to the customer or through partners. This role requires someone with experience in service delivery to large enterprise customers as well as globally distributed partner services support. In addition, this role is responsible for project management of all direct customers throughout the customer lifecycle as well as for ensuring all partners are programmatically managed from initial training to ongoing MAX certification. The ideal candidate will have a strong service delivery background, particularly within technical services or managed security service providers (MSSPs), a knack for documenting, standardizing and simplifying complex business processes, and a passion for organizing and optimizing service processes.
Your Impact:
* Scale fast-growing internal services team to high levels of efficiency and revenue.
* Work directly with Fortune 100 companies to make their supply chains more secure
* Define and set industry standards for Supply Chain Risk Management and Response
Preferred Qualifications:
* Lean Six Sigma certification or similar process improvement credentials
* Background in cybersecurity or relevant industry certifications
Benefits:
Specific to each country, we offer a competitive salary, stock options, Health benefits, and unlimited PTO, parental leave, tuition reimbursements, and much more!
The estimated salary range for this position is $122,000-190,000. Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications and experience, and may vary from the range. In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards and equity, among other company benefits.
We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact talentacquisitionoperations@securityscorecard.io.
SecurityScorecard does not accept unsolicited resumes from employment agencies. Please note that we do not provide immigration sponsorship for this position.
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