Credit Key’s mission is to deliver a superior business payment experience at B2B point-of-purchase. Our core product allows B2B merchants to offer buy-now-pay-later financing at ecommerce checkout.
About the Role
Credit Key is seeking a collections resolution specialist to join our risk team. This position reports to the Manager of Risk Operations and is responsible for performing a variety of (B2B) collection tasks on delinquent accounts.
What you'll do
* Manage internal collection queue with varying stages of delinquency and past due balances.
* Initiate contact with delinquent borrowers on a consistent basis via outbound call and email communications.
* Negotiating repayment terms to resolve delinquency within allowable timeframes.
* Timely and accurately process ACH and debit card payments.
* Maintain collection notes on customer accounts.
* Ensure reported bankruptcies are logged according to outlined procedures.
* Issue billing pauses and forbearances when applicable.
* Researching and resolving collection related complaints and disputes.
* Working with customer support and collections partners to resolve collection related issues that may arise.
* Performs other duties as assigned.
Requirements
What we look for
* Minimum of three (3) years collections experience in consumer or commercial collections.
* General knowledge of collections regulations.
* Pleasant demeanor and good phone etiquette.
* Strong negotiation skills.
* Flexible with the ability to adapt to change.
* Ability to work autonomously.
* Attention to detail.
Benefits
Why you want to work with us
* Unlimited Vacation. We hire adults and treat them as such. We are committed to an output-oriented, not butt-in-seat culture.
* Competitive Compensation Package
* Great Healthcare Benefits
* 401k Match
* 100% Remote. Flexible Work Schedule & Location.
* Work From Home / Internet / Cell Phone Stipend.
* Supportive. Highly collaborative team environment. http://dlvr.it/Sq1cF1
