About Amino
We believe that healthcare should be intuitive and accessible to everyone, and we're dedicated to making this vision a reality.
The healthcare system and employer-sponsored health plans and benefits can be complex and difficult to navigate, leaving individuals feeling overwhelmed and confused. At Amino Health, we recognize this challenge and have developed an intuitive healthcare navigation platform that helps individuals find covered healthcare providers and facilities and make more informed healthcare decisions by providing transparent information on the cost and quality of care.
Amino Health serve’s two distinct stakeholder groups: self-insured employers and the third-party healthcare payers and benefits administrators that support them. As the Director of Implementation and Data Services, you will play a crucial role in leading the implementation and rollout of Amino’s healthcare navigation platform ensuring successful onboarding, launch, data exchange , and ongoing support. This is an exciting opportunity for a subject matter expert in employer-sponsored health plans who is passionate about improving the healthcare consumer experience and ready to apply their expertise
As the Director of Implementation and Data Services you will....
* Hire, mentor, and grow a high performing professional services team focused on implementing new partners and customers.
* Lead a team of Data Services professionals that are responsible for the initial setup and configuration of technical onboarding tasks and ongoing data exchange.
* Stay curious, challenge the status quo, and lead process improvements that will enhance the customer experience during onboarding and annual benefit plan renewals.
* Ensure timely and effective communication with customers during the implementation process.
* Continually evaluate the current tech stack and drive new initiatives to improve the team’s efficiency and the customer experience.
* Maintain strong relationships with customers and act as a trusted advisor throughout the implementation process and beyond
* Analyze customer data to identify opportunities to optimize the implementation process and improve outcomes.
* Develop and manage implementation budgets, capacity plans, and schedule.
* Collaborate with the product development team to identify and implement new features and functionalities to meet customer needs.
* Lead post-implementation reviews to assess customer satisfaction and identify areas for improvement
Requirements for Consideration
* Deep understanding of regulations, systems and operations with B2B and B2C products related to healthcare management or employer sponsored health plans
* Prior experience leading teams responsible for healthcare EDI (Electronic Data Interchange)
* Experience leading cross-functional teams in a healthcare implementation or consulting setting
* Excellent communication and relationship-building skills
* Ability to manage budgets and timelines for implementation projects
* Self-starter, comfortable with ambiguity
* Knowledge of healthcare industry trends and related topics
We offer
* We’re committed to helping you achieve your best work in a supportive, growth-oriented environment. We have seriously big goals, and expectations are high and we’ll equip you with the tools and resources you need to be successful.
* Expected base salary: $175k to $200k plus standard company benefits and a generous option grant.
Amino values transparency and has included the reasonable estimate of the base salary range for this full-time role at any approved US location. Individual pay is determined by a range of factors, including job-related skills, experience, relevant education or training, licensure or certifications, and other business and organizational needs. Amino does not typically hire at or near the top of a salary range.
* We offer full-time employees 100% paid employee healthcare premiums; dependent premium coverage depends on the plan.
* 401(k) and FSA programs
* This position, like all roles at the firm, will have a good deal of autonomy. We’re a remote-first team and have designed our culture for a balance of synchronous and asynchronous work with people operating from all over the country. To support your remote office, we provide every new Amino with a generous office set-up allowance plus a monthly stipend for internet/phone.
* PTO is non accrual and we expect Amino’s to take a minimum of 15 days a year.
Our Culture
We are a small team who believes that success is a group activity. You should expect to learn from everyone at Amino, and be excited to share your knowledge. You will play a big part in influencing the shape of the product and be empowered to provide your thoughts and ideas.
We believe in collaboration, respect, and curiosity. We believe in having a growth mindset, and have a passion for solving problems that have never been faced before. Everyone’s input is valued, be it about code, data models, business models, or product ideas.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We know the reputation and track record that the tech industry has, and work hard to be exceptional in this regard.
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