Ylopo, LLC is a rapidly growing marketing and technology company providing internet marketing services and proprietary lead generation and engagement software to successful real estate agents across the country. We are seeking an outgoing, tech savvy individual to join our growing team.
Why work for Ylopo?
At Ylopo we offer team members:
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a commitment to personal development,
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guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company,
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excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts,
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team building events, team lunches/ happy hours, and other company wide events
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a supportive, caring environment dedicated to continuous learning and growth.
Candidates well-suited to this role will have a track record of being client-focused and proactive, providing exceptional service, both internally and externally within an organization. They will have excellent communication skills, both through email/tickets and over the phone. Candidates do not have to have prior experience working at software or marketing companies, but should be relatively tech savvy, have a healthy interest in new technologies, and should feel comfortable learning new software and learning to troubleshoot issues with clients. Most importantly we’re looking for candidates who are quick-thinking, detail-oriented, patient, positive, and thoughtful.
Requirements:
* Previous experience in a customer service, coaching, training, client success or account management role
* Track record of developing meaningful relationships with customers
* Proactive, goal oriented mindset
* Consistent work habits and strong work ethic
* Ability to multitask, and work independently toward deadlines
* Positive demeanor, trustworthy character
* Ability to understand and convey detailed information about our services and systems
* The primary responsibility of this role is to manage the client relationships within the Customer Success Manager’s book of business. All clients are English Speaking and based in the US and Canada
* Call and email all clients in a timely manner to provide a high level of customer support
* Speak confidently and professionally while working through escalated issues or troubleshooting problems
* Work closely with our product support team to investigate issues and software bugs and solve or escalate problems appropriately
* Complete special projects or become the subject matter expert for new parts of our product
* Collaborate with sales, billing, marketing, international, and technical teams on special projects
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