Recent awards we’ve won include:
Glassdoor's Best Places to Work 2024
Best Places to Work by Built In 2024
Great Place To Work Certified™ 2023
Fast Company's Best Workplaces for Innovators 2023
Financial Times The Americas’ Fastest Growing Companies 2023
Click here to learn more about Samsara's cultural philosophy.
About the role:
Our Customer Success Associates pick up where our Implementation team leaves off, working closely with our customers to learn more about their fleet and business model, advising on how to customize Samsara for their needs, and becoming their long-term partner.
Your role will be cross-functional in nature, working alongside and guiding Sales, Support, Sales Engineering and Product, enabling you to experience multiple aspects of a hyper-growth company from within.
You should apply if:
* You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
* You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
* You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
* You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
* You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.
Click here to learn about what we value at Samsara.
In this role, you will:
* Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
* Compose joint success plans with customers, outlining their objectives, metrics, timelines, and effectively removing any barriers to achieving business value
* Orchestrate executive business reviews with our customers’ decision-makers and our executive leadership where we look back at past successes and align on upcoming goals
* Conduct workshops with customers to break down their current operations and recommend workflow changes to get the most out of their Samsara products
* Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many more
* Serve as a mentor to the wider Customer Success and Support teams
* Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
Minimum requirements for the role:
* 2-3+ years of experience in a Customer Success, account management, or strategic consulting role. SaaS experience preferred
* This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence
* Experience assisting or working with technical products
* Solutions-oriented with strong problem-solving skills
* Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software
* Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
* Diplomacy, tact, and poise under pressure when working through customer issues
* Bachelor’s degree from a 4-year institution
An ideal candidate also:
* Has a strong bias for action, the ability to think big, with insistence on high standards
* Has experience serving and partnering with large-scale business solutions at Fortune 500 companies
* Thrives in an unstructured, fast-paced, and change-heavy environment
At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.
Fraudulent Employment Offers
Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in ‘@samsara.com’ or ‘@us-greenhouse-mail.io’. For more information regarding fraudulent employment offers, please visit our blog post here.
http://dlvr.it/T5jsL5
