Your Mission:
We are looking for a Community Relations Specialist to join the Customer Support team at BlaBlaCar. Their mission is to provide world class support to all our members: passengers and drivers, while working on high impact projects.
As a Community Relations Specialist, your role will be to assist the members in the German market. You will be reporting to our Associate Manager - Italy and Germany. However, please note that this position is based in France.
Your Responsibilities: * Assist members via various channels: respond to member requests (tickets, social networks, moderation) with a high level of quality.
* Animate coaching sessions for internal team members.
* Contribute to the improvement of BlaBlaCar processes and policies: identify issues and bring them to the attention of relevant stakeholders, such as the Knowledge and Tech teams.
* Management of Slack channels relevant to the Community Relations team (social networks, trust and safety, etc.).
* Ensure the seamless operation of all activities, remaining adaptable to specific demands during periods of heightened necessity (periods of high activity, holidays, etc.)
Your Qualifications: * Previous experience in customer service (at least 1 year)
* Excellent communication and active listening skills with a willingness to help others
* A strong knowledge of the internet ecosystem and usage of MS Excel / Google Sheets at an intermediate / advanced level
* Full working proficiency in English and German (Please send your CV in English)
* You fit with our BlaBlaPrinciples
* You thrive in a collaborative, fast-growing and innovative environment
* You have the ability to take ownership, be aligned with business priorities
* Nice to have: Proficiency in French
If you don’t meet 100% of the qualifications outlined above, tell us why you’d still be a great fit for this role in your application.
What we have to offer: * Full remote possible in the country of employment
* 4 additional weeks on top of legal maternity leaves
* Financial support for home office equipment
* Minimum 25 days holiday per year
* Local meal plan policy (Swile card)
* 50% transportation paid (Forfait Mobilité Durable)
* Relocation package and visa support
* Free unlimited carpooling & bus rides
* Personal growth via trainings, mentorship, and internal mobility programs
* Employee Stock ownership plan
* Regular team building events
* Mental health support through Moka.care
* 1 day off per year to test our product
* 1 day per year for social engagement with non-profits
Interested in joining the ride? * a 45-min video-call with one of our Talent Acquisition Managers to get to know you, understand your career expectations and answer your questions
* a fully remote exercise to evaluate your technical skills
* a 60-min video-call with our Associate Manager - Italy and Germany, Alessandra Minio, to deep dive into the role
* a 30-min video-call with our Senior Customer Support Operations Manager, Aline Romer, for a vision fit and rounding off the process
Our hiring process lasts on average 25-30 days, offers usually come within 48 hours.
Not sure yet? * Check out our 100 reasons to join BlaBlaCar!
BlaBlaCar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you don’t meet 100% of the qualifications outlined above, tell us why you’d still be a great fit for this role in your application.
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