About You
You're passionate about technology, with a keen eye for detail and a natural drive to supporting our customers. You have excellent communication and listening skills, a strong organisational mindset, and the ability to flexibly problem solve.
You will have:
* Demonstrable experience in a customer facing role.
* Confident presenting skills and the ability to learn new processes and constantly evolving software quickly.
* Strong organisational skills and the capacity to work on multiple projects and deliverables simultaneously.
* Excellent problem-solving skills and the ability to work collaboratively with cross-functional teams.
* A commitment to maintaining high quality standards and enhancing customer satisfaction.
* Brilliant communication skills both with customers and internally.
* Be proactive in your approach and bring solutions, rather than blockers.
About The Role
As a Customer Success Coordinator at Omniplex Learning, you’ll play a critical role in coordinating the end-to-end delivery of key customer deliverables including our content and training offerings, ensuring that our customers get the best experience. The role will not only be about delivering exceptional customer service but also connecting and coordinating our services including some booking and schedule management. The day to day of the role includes:
* Seamlessly coordinating and managing bookings for our customers including for our training and content offerings.
* Onboarding customers onto various products, ensuring they are setup for success.
* Delivering clear and concise updates on your projects and deliverables both internally and for customers.
* Running performance reports for Account and Delivery teams in customers engagement on key products.
* Regularly checking in with customers to ensure a customer satisfaction.
* Collaborating and driving process improvements where needed to ensure we optimise our ways of working.
* Be able to track and manage financial updates on your projects weekly.
What You’ll get
* A competitive salary that reflects your experience and expertise
*
Flexible working options – Work from home, the office, or enjoy a mix of both to fit your lifestyle
*
25 days of annual leave, plus an extra day for your birthday, ensuring you have ample time to recharge
* An inclusive Private Medical Insurance plan, keeping you covered beyond work.
* A comprehensive Dental, Optical, and Hearing care plan, because we care for your wellbeing
*
Group Life Insurance – Providing security and peace of mind for you and your loved ones
* Access to Employee Assistance Programmes and resources supporting mental health and wellbeing
* Enhance family policies
* Regular social events and activities
http://dlvr.it/T9Txlr
