Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimised consumer shopping journeys from beginning to end.
Overview
This management position is to lead our global Strategic CSM team (EMEA and USA). The Strategic CSM team manage the Rithum for Brands’ largest customers ensuring each customer achieves their goals and continues to expand their relationship with us.
Responsibilities
* Manage the Strategic CSM team
* Strong leadership skills
* Drive best practices
* Continuously improve deliverables and strive to beat customer expectations while optimizing our cost-to-serve
* Maximise customer retention
* Ensure all customers are achieving a positive ROI
* Understand each customers’ success metrics
* Advocate for customers
* Build relationships with key customers and ensure their voices are heard across the company
Qualifications
Minimum Qualifications
* Minimum of 3 years management experience in a SaaS organization
* Experience of managing a team size of at least 3, based in multiple locations is preferred
* Experience with customer contracts over $500k
* Change management experience
* Ability to manage and drive a forecast
* Passion, drive, and desire to be part of a growing team that makes a difference
* Exceptional communication as well as listening skills
* Focused on self-improvement with resilience and autonomy
What it’s like to work at Rithum
When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.
As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.
At Rithum you will:
* Partner with the leading brands and retailers.
* Connect with passionate professionals who will help support your goals.
* Participate in an inclusive, welcoming work atmosphere.
* Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.
* Receive industry-competitive compensation and total rewards benefits.
Benefits
* Enhanced Private Medical Insurance and a Health Cash Back Plan
* Life insurance & disability benefits
* Pension plan with 4% Company match
* Competitive time off package with 25 Days of PTO, 8 Holidays, 2 Wellness days and 1 Give Back Day
* Flexibility to choose where you work - at home, in the office, or both!
* Access to tools to support your wellbeing such as the Calm App, MoveSpring and an Employee Assistance Program
* Professional development stipend and learning and development offerings to help you build the skills and connections you need to move forward in your career
* Charitable contribution match per team member
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